Support
Everything you need to get the most out of Trove. Can't find your answer? Email us — a real person reads every message.
We aim to reply within 1–2 business days.
Getting started
What is Trove?
Trove is a shared disposable camera. One person starts a film — a shared roll with a shoot window and a locked reveal time. Everyone invited shoots a limited number of frames, and every photo stays hidden until the reveal, when the whole roll develops for the group at once.
How do I start a film?
Open Trove, tap to create, and follow the steps: name it, choose your look, set the reveal timing, and pick how many people and shots you want. Tap Create and you'll get an invite link and QR code to share.
How do guests join?
Share your invite link or let them scan the QR code. Guests enter a name and start shooting — no account required. Everyone shoots their own frames during the shoot window.
When do photos appear?
Photos stay hidden until the film's reveal time. You always see your own shots right away; everyone else's open for the whole group at the reveal. Depending on the film's settings, the reveal can happen as photos are taken, when the film closes, or a set time after it closes.
Tapes & voice notes
A tape collects short voice notes instead of photos — a toast, a memory, a message for the guest of honor. It works the same way: invite the table, everyone records, and the tape opens at the reveal.
Passes & purchases
Is Trove free?
Yes. You can start a film for free with room for up to 5 people and a set number of shots each.
What do passes do?
A one-time pass opens a single film past its free limits — Room for 10 makes space for more guests, and Infinite shots/notes lifts the per-person limit. Each pass applies to one film; the next film you start begins free again.
I bought a pass but it didn't apply
Purchases are processed through the App Store and can take a moment to sync. Nothing is ever charged twice. If a pass doesn't appear, close and reopen the app, or email us with the film name and we'll sort it out.
How do I restore a purchase?
Passes are tied to your account. Sign in with the same account on any device and your unused passes travel with you. If something's missing, contact us.
Your account & data
How do I delete my account?
In the app, go to your profile and choose Delete account. This permanently removes your account and the content you created. You can also email us and we'll process the deletion for you.
Who can see my photos?
Only the people in a film can see its photos, and only after the reveal. Your frames are stored privately and served over short-lived, signed links. See our Privacy Policy for the full picture.
Still stuck?
Email dev2@getsnippet.co with your device model, iOS version, and the film name if it's about a specific roll. The more detail, the faster we can help.